Terms of Service
Last updated: October 18, 2026
By using our platform, you agree to the terms below: the first set if you book appointments, the second if your salon takes bookings.
For clients
Our role
We are a booking platform that connects you with salons and barber shops. The services are provided by each salon, which sets its own prices and is responsible for the quality of its work.
Bookings and cancellations
When you book, you agree to arrive on time or cancel in good time, following the salon's cancellation policy. Repeated no-shows may lead us to limit your ability to book.
Your account
Give accurate details, including a phone number where you can be reached. Keep your login private: you are responsible for bookings made from your account.
Liability and changes
We provide the platform as it is and are not responsible for the services a salon provides. We may update these terms; the date above shows the latest version, and continuing to use the platform means you accept it.
For salons
An accurate profile
Keep your services, prices, opening hours and photos accurate and up to date. Clients book based on what your profile shows.
Honouring bookings
Honour the bookings you confirm. If you have to cancel or move one, tell the client as early as possible.
Your services
You alone are responsible for the services you provide, including any licences, hygiene and safety, and for handling client complaints.
Client data and your account
Use client details only to manage their bookings, and keep your team's logins private. We may suspend a profile that breaks these terms.
Questions about these terms? Write to us at info@naanaa.app